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Customer Service

No time to surf the web looking for the information and guidance you need for jewelry and watches? No problem! Arte has a team of certified and highly trained Gemologists, diamond specialists and jewelry experts who are just a phone-call, e-mail, or live-chat away, waiting to assist you.

At Arte, we understand that you’re not just buying jewelry, you’re making a purchase of sentimental value. You can feel confident knowing that our customer service representatives are not salespersons looking to make the highest sale, but rather vital sources of professional knowledge ready to work with you according to your needs.

Call or Email Us

See the contact us page to get in touch with us via email or phone. If you prefer that we contact you, please fill out our information request form on our contact us page and one of the customer service representative will contact you shortly.

Customer service is here to help 24 hours a day, 7 days a week:

Support Line: 01-351851 (Lebanon Customers Only)


Live Chat

We are proud to offer a Live Chat service to help answer your questions in real time. Our live chat representatives are trained and certified professionals who are ready to answer any questions you have regarding a product or your online shopping experience at Arte. Our operating hours are from 10:00am – 7pm (PST) Monday-Friday. To start a chat with one of our online customer support representatives: Begin Live Chat